About

A company for the work of the house.

Haven takes on the everyday work of a household in greater grand rapids. People can join the work. The standard stays the same.

What Haven is for

Time back. The practical work, and the follow-through that keeps it from landing on you again. The list stays clear. Preferences get learned. Someone is responsible for the loose ends.

From the founder

I started Haven full-time in January 2026. The households I wanted to help were full of capable people whose weeks were disappearing into laundry, meals, errands, and the follow-up nobody had time to finish.

From 2021 through 2025 I worked at Evolve Vacation Rental, on guest and owner communication and coordination across teams. That is why closing the loop is part of the service, not a favor at the end.

I founded Haven, and I still lead the work. I am building it as a company so the agreement, and the way your house runs, stay in place as more people join.

One line I keep from that earlier work: Haven can prepare welcome materials or coordinate a finite project. It does not run a vacation rental, or anyone else's business.

Anna Rich, founder

How a household relationship works

You say what matters, and where the house is.
You and Haven agree the list, the hours, the price, and what is out.
Preferences, access, and a spending limit get written down.
The work follows that list.
You get a short update, and a flag when a decision is yours.
The invoice is clear, and the list can change when life does.

Your home is personal. Haven handles household details, schedules, and access with discretion, and shares them only as needed to do the work you agreed to.

Photos and identifiable stories are not published without your permission. When service ends, keys, codes, and records follow the agreement.

Questions

The practical ones.

Where does Haven work?

Greater Grand Rapids, including Rockford. Farther out is a conversation, not a promise. It depends on the schedule.

What happens on the first call?

You describe the house and the week. If the schedule has room, the next step is a written agreement: the list, the hours, the price, and what is excluded. Nothing starts before that.

How does pricing work?

There is no rate card on this site. The price follows the hours, the tasks, and how often Haven comes, and you agree on it before the work begins. Purchases stay inside a limit you set.

Is this a cleaning service?

It is light upkeep: dishes, laundry, tidying, putting things away. Not a deep clean, and not repairs. When a home needs a specialist, Haven can help find one and get them scheduled.

Who actually comes to the house?

Anna Rich founded Haven and still leads the work. The agreement and the way the house runs belong to the company, so they hold as more people join.

How are keys and private details handled?

Access is only for the work you agreed to. A vendor hears only what that job needs. Nothing is published without your permission. When service ends, keys, codes, and records follow the agreement.

Can you coordinate vendors and home projects?

Yes, inside the hours you set. Haven finds people, requests quotes, schedules them, and follows up. They do their own technical work. Haven does not give legal, financial, or insurance advice, and does not represent you on a claim.

Do you help with children or pets?

Only when it is written into the agreement. Occasional babysitting and named pet tasks can be included. Haven is not a nanny, and neither is assumed because Haven is already there for other work.

How often do you come?

A weekly visit is the usual arrangement. Other rhythms depend on the work and on availability. Haven is not on call around the clock.

If the house needs a company behind it, start with a call.

Haven will tell you whether the schedule has room, and whether the work you have in mind is work Haven does.

Get your week back (616) 970-3315